STORE POLICY
CUSTOMER CARE
At Harley’s Way Pet Treats, customer care is at the heart of everything we do. We are dedicated to providing a seamless shopping experience for you and ensuring that your furry companions enjoy only the finest, healthiest treats.
​
Our treats are lovingly handcrafted with single-ingredient goodness and without any preservatives, fillers, or nasties. Whether you’re shopping for your first order or are a loyal returning customer, we’re here to assist every step of the way.
​
Have a question about our products, your order, or how to choose the best treat for your pet? Don’t hesitate to reach out! You can contact us via email address/phone number/social media or through our website, all available on our Contact Us page. We strive to respond promptly to all queries because your satisfaction and your pet’s happiness are our priorities.
​
By shopping with Harley’s Way, you’re not just buying treats; you’re supporting a South Australian small business that cares deeply about your pets’ health and well-being. Thank you for trusting us to be part of your pet’s journey!
PRIVACY & SAFETY
At Harley’s Way Pet Treats, your privacy and safety are our top priorities. We are committed to ensuring your personal information is handled securely and transparently. This policy outlines how we collect, use, store, and protect your data to provide you with a seamless and trustworthy shopping experience.
When you make a purchase or interact with our website, we collect only the information necessary to process your order and enhance your shopping experience. This includes details like your name, contact information, and payment details. Your information is used exclusively for order processing, customer support, and occasional updates about promotions or new products (only if you’ve opted in).
We use trusted third-party payment gateways to process transactions securely. These platforms encrypt and handle your payment details, ensuring that your financial information remains safe and protected at all times.
We implement strict measures to safeguard your personal data. All information is stored securely and accessed only by authorised personnel when needed for order processing or customer support. We do not share or sell your information to third parties.
After a successful purchase, we will contact you with an order confirmation and updates regarding shipping and delivery. Should any issues arise with your order, we’ll reach out promptly to resolve them.
​
By shopping with Harley’s Way Pet Treats, you’re placing your trust in a business that values your privacy as much as your furry friend’s health and happiness. Thank you for supporting our mission!
WHOLESALE INQUIRIES
At Harley’s Way Pet Treats, we’re excited to partner with retailers who share our passion for providing pets with the best, healthiest treats. If you’re interested in offering our single-ingredient, preservative-free treats in your store, we’d love to hear from you!
Our wholesale options make it easy for you to stock up on our premium treats at a discounted price. Whether you're a pet store owner, a boutique retailer, or simply looking to surprise your furry companions with something extra special, we offer flexible wholesale packages, including mega bundles, to suit your needs.
​
We prioritise quality, transparency, and excellent service, ensuring a smooth and straightforward process from inquiry to delivery. To learn more about our wholesale options or to place an order, please reach out via email address/phone number or through our website. We’ll be happy to discuss how we can support your business and delight your customers with our treats.
​
Join us in promoting health, happiness, and tail wags with every bite!
PAYMENT METHODS
Credit / Debit Cards
Offline Payments